Refund Policy

Last updated: April 9, 2026

eSIMs are non-refundable once delivered

Because eSIMs are digital products that are activated upon QR code delivery, we cannot offer refunds once the QR code has been sent to your email or displayed in your portal.

When refunds are available

We will issue a full refund in the following situations: • The eSIM QR code was never delivered to your email due to a technical failure on our end • The eSIM was delivered but is technically non-functional and we cannot resolve it within 48 hours • A duplicate charge occurred (same order processed twice) To request a refund in these cases, email support@nexiolink.com within 7 days of purchase with your order details.

When refunds are not available

We cannot issue refunds for: • Incompatible devices (verify eSIM compatibility before purchase) • eSIMs that have been scanned or installed • Plans where data has been consumed • Network coverage issues in specific locations (coverage is provided by the underlying carrier) • Change of mind after purchase

Processing

Approved refunds are processed within 5–10 business days to your original payment method via Stripe. The exact timing depends on your bank or card issuer.

Contact

For refund requests: support@nexiolink.com Please include your order ID and email address.