Refund Policy

Last updated: May 2026

⚠️

eSIMs are non-refundable once delivered

Because eSIMs are digital products available for activation immediately upon delivery, we cannot offer refunds once the QR code has been sent to your email.

When refunds are available

We will issue a full refund in the following situations: • The eSIM QR code was never delivered to your email due to a technical failure on our end • The eSIM was delivered but is technically non-functional and we cannot resolve it within 48 hours of your report • A duplicate charge occurred (the same order was processed twice) To request a refund, email support@nexiolink.com within 7 days of purchase with your order ID and email address.

When refunds are not available

We cannot issue refunds for: • Incompatible devices — verify eSIM compatibility before purchase • eSIMs that have been scanned, installed, or activated • Plans where any data has been consumed • Network coverage issues in specific locations (coverage is provided by the underlying carrier) • Change of mind after purchase • Expiry of unused data after the validity period

Processing

Approved refunds are processed within 5–10 business days to your original payment method via Stripe. The exact timing depends on your bank or card issuer.

Contact

For refund requests: support@nexiolink.com Please include your order ID and the email address used at checkout.